home | faq

If you have a question about our products or policies, please review the frequently asked questions below or contact a sales representative.

Do you ship daily?
Can you order a part for me that you don't have in stock?
What is your core policy?
Can I return parts that I purchased and did not use?
How long is your warranty period?

Do you ship daily?

Yes, each of our locations ships daily via the USPS or UPS .

Can you order a part for me that you don't have in stock?

We can special order non-stocking parts from all our primary vendors. Additionally, we can special order from the following vendors: Bentley Publishers, Bilstein, Maval Manufacturing and Omega Environmental Technologies. A deposit may be required for special orders.

What is your core policy?

You will be charged the price of the core at the time of purchase. When you return the core it will be inspected. Upon approval that the core is complete, assembled and in rebuildable condition, a credit will be issued. All cores must be returned in their original boxes.

Can I return parts that I purchased and did not use?

Unused parts, accompanied by a sales receipt, may be returned for credit up to 15 days after their purchase. In addition to being unused, returns must be in their original packaging, clean and in resalable condition. Returns may be subject to a restocking fee.

Special ordered parts, electrical parts, manuals and tools are non-returnable.

How long is your warranty period?

All our products carry at least a one year warranty against defects in materials or workmanship. Our KYB, PPR and Richporter products, as well as Bosch wires, carry limited lifetime warranties.

Any part damaged through abuse, misuse, accident, improper installation or neglect is not considered a warranty


This information is not meant to be all encompassing or represent the complete policies of the International Parts Store. For complete policies, please contact a sales representative.


3M Empi Python
AMS Flosser Redline
AAE Gates Richporter
Auto 7 Genera Rock
Beck/Arnley Hella Royal Purple
Bosal Karlyn Royze
Bosch KYB Sachs
Carlson Loctite Siemans
Centric Lucas SKF
CRP Mann SF Window Lift
Denso NGK Tokico
Dorman Permatex Wolfshead
Edelmann PPR Zerostart

3233 E. Main Street Columbus Oh 43213

(866) 998-0777
(614) 237-7667

5567 Westerville Road Westerville Oh 43081

(800) 854-8477
(614) 890-1131

400 Woodman Drive Dayton Oh 45431

(800) 890-9609
(937) 252-3599

5360 N. Tacoma Avenue Indianapolis In 46220

(800) 237-6598
(317) 253-5947

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We specialize in Acura, Audi, BMW, Daewoo, Fiat, Honda, Hyundai, Infiniti, Isuzu, Jaguar, Kia, Lexus, Mazada, Mercedes-Benz, Mitsubishi, Nissan, Peugeot, Porsche, Rover, Saab, Subaru, Suzuki, Toyota, Volkswagen and Volvo applications

8313 Richardson Road | Groveport, Ohio 43125
© 2010 International Parts Store